Cleaning Questions

A standard cleaning includes vacuuming the floors and carpets, mopping the floors, cleaning the sinks, toilets, showers, and counters in the bathroom and kitchen, dusting shelves, and small organising. You are also welcome to discuss other areas to be cleaned if they can fit within your scheduled time limit.

Yes you can. You can add extra tasks such as laundry, oven cleaning, wall washing, etc through each cleaner's booking page and they may require additional cost. If there are any other special requests regarding care instructions for specific areas of your house or your pet, you can communicate directly with your cleaner.

It is your choice if you would like the cleaner to bring their own supplies. If the cleaner brings their own supplies there is an additional $10 charge per cleaning.

We only accept credit card and debit card through online payment at this time. Any cash payments will void any guarantees through Home Spritz.

There will be one cleaner coming to your house and it will be the cleaner you chose and requested your booking with. You will know who is coming into your house.

Yes, we believe the relationship between you and your cleaner should continually improve your house cleaning quality and that dialogue between the two of you will improve future cleanings. Although you do have the choice to change cleaners at any time we encourage you to work with the same cleaner and request improvements with each cleaning.

Yes, you can request a new cleaner at any time. Please check out other cleaners in your area by searching your postal code and request booking with another cleaner of your choice.

Yes, cleaners are verified with their photo ID, criminal record check, and photo for identifying them when they are at your house. All our cleaners have successfully completed training with Home Spritz.

We typically use the cleaning products you provide, but if you request a cleaner to bring their own products you can make a request to bring green cleaning products.

Yes, with additional cost. You can add "oven cleaning" on the booking page. It also requires you to follow your manufacturer's guidelines for cleaning the oven.

Yes, with additional cost. This also requires more time, so please ensure you request additional time if needed. Please communicate directly with your cleaner regarding any specific care instructions for washing and drying your clothes.

Your payment would be pre-authorized when you request a booking. The payment will be held until the cleaning is completed successfully. Once cleaning is complete, the payment would be sent directly to your cleaner.

Our cleaners will not clean any biological hazard that poses threats to cleaner's health and safety. Biological hazard would include human and animal feces, blood, body fluids, medical waste (e.g. medical needles), mold, and etc. Please contact specialized cleaning companies for your request if your cleaning includes handling biological hazard.

Move in/out cleaning includes baseboards cleaning, oven cleaning, refrigerator cleaning, window & blinds cleaning on top of our general cleaning. Please note that move in/out cleaning would take 1.5 x of cleaning time compared to the general cleaning, so please consider this when you decide on your booking hours. Wall washing is not included, but you can add the option in the "extra cleaning" section if you wish to include wall washing/cleaning. Please also allow extra time if you add the wall cleaning option.

General Questions

To book your cleaning, you need to search your postal code to find available cleaners in your area and select the best cleaner. Choose your date, times, and services on each cleaner's booking page. Submit your payment details and your cleaner will accept shortly after. The payment information is only for pre-authorization and you will not be charged until your cleaning is successfully completed.

No they don't. You choose the amount of time that your house is cleaned. We recommend 3 hours for houses under 1300 sq. ft. and 5 hours for homes over 2300 sq.ft for a thorough cleaning.

Cleaning supplies aren't included by default. This ensures your cleaner uses the products you like and there isn't any cross-contamination from house to house. However, if you don't have supplies, we can bring them for an additional charge of $10 per visit. You can opt-in to this option when booking your cleaning.

There is a built in messaging system once you choose a cleaner and book your cleaning. This allows you to have direct communication with your cleaner. You can discuss any specifics about your house, where cleaning supplies are, special instruction on your pets, and anything else you think they need to know.

If you aren't happy with your cleaning you can either discuss it with your cleaner or you can email customerservice@homespritz.ca. We will happily work to make sure you are happy with your cleaning.

If you are not asking the cleaner to bring their own supplies, you should have the following on hand: vacuum, mop, toilet brush, toilet bowl cleaner, bathroom spray, glass Cleaner, microfibre cloths, paper towels and/or cleaning rags, granite/marble Cleaner (for stone surfaces, if applicable), multi-surface cleaner(spray), scrub sponges, SOS pads or steel wool, kitchen de-greaser, stainless steel cleaner for appliances, glass top stove cleaner.

Please allow 3-4 hours for your cleaner to respond to your request or messages as your cleaner might be attending another cleaning at the moment. If you still do not hear back from your cleaner after 6 hours or more, please contact us at customerservice@homespritz.ca or at 587-830-2012.

Cleaning Questions

A standard cleaning includes vacuuming the floors and carpets, mopping the floors, cleaning the sinks, toilets, showers, and counters in the bathroom and kitchen, dusting shelves, and small organising. You are also welcome to discuss other areas to be cleaned if they can fit within your scheduled time limit.

Yes you can. You can add extra tasks such as laundry, oven cleaning, wall washing, etc through each cleaner's booking page and they may require additional cost. If there are any other special requests regarding care instructions for specific areas of your house or your pet, you can communicate directly with your cleaner.

It is your choice if you would like the cleaner to bring their own supplies. If the cleaner brings their own supplies there is an additional $10 charge per cleaning.

We only accept credit card and debit card through online payment at this time. Any cash payments will void any guarantees through Home Spritz.

There will be one cleaner coming to your house and it will be the cleaner you chose and requested your booking with. You will know who is coming into your house.

Yes, we believe the relationship between you and your cleaner should continually improve your house cleaning quality and that dialogue between the two of you will improve future cleanings. Although you do have the choice to change cleaners at any time we encourage you to work with the same cleaner and request improvements with each cleaning.

Yes, you can request a new cleaner at any time. Please check out other cleaners in your area by searching your postal code and request booking with another cleaner of your choice.

Yes, cleaners are verified with their photo ID, criminal record check, and photo for identifying them when they are at your house. All our cleaners have successfully completed training with Home Spritz.

We typically use the cleaning products you provide, but if you request a cleaner to bring their own products you can make a request to bring green cleaning products.

Yes, with additional cost. You can add "oven cleaning" on the booking page. It also requires you to follow your manufacturer's guidelines for cleaning the oven.

Yes, with additional cost. This also requires more time, so please ensure you request additional time if needed. Please communicate directly with your cleaner regarding any specific care instructions for washing and drying your clothes.

Your payment would be pre-authorized when you request a booking. The payment will be held until the cleaning is completed successfully. Once cleaning is complete, the payment would be sent directly to your cleaner.

Our cleaners will not clean any biological hazard that poses threats to cleaner's health and safety. Biological hazard would include human and animal feces, blood, body fluids, medical waste (e.g. medical needles), mold, and etc. Please contact specialized cleaning companies for your request if your cleaning includes handling biological hazard.

Move in/out cleaning includes baseboards cleaning, oven cleaning, refrigerator cleaning, window & blinds cleaning on top of our general cleaning. Please note that move in/out cleaning would take 1.5 x of cleaning time compared to the general cleaning, so please consider this when you decide on your booking hours. Wall washing is not included, but you can add the option in the "extra cleaning" section if you wish to include wall washing/cleaning. Please also allow extra time if you add the wall cleaning option.

General Questions

To book your cleaning, you need to search your postal code to find available cleaners in your area and select the best cleaner. Choose your date, times, and services on each cleaner's booking page. Submit your payment details and your cleaner will accept shortly after. The payment information is only for pre-authorization and you will not be charged until your cleaning is successfully completed.

No they don't. You choose the amount of time that your house is cleaned. We recommend 3 hours for houses under 1300 sq. ft. and 5 hours for homes over 2300 sq.ft for a thorough cleaning.

Cleaning supplies aren't included by default. This ensures your cleaner uses the products you like and there isn't any cross-contamination from house to house. However, if you don't have supplies, we can bring them for an additional charge of $10 per visit. You can opt-in to this option when booking your cleaning.

There is a built in messaging system once you choose a cleaner and book your cleaning. This allows you to have direct communication with your cleaner. You can discuss any specifics about your house, where cleaning supplies are, special instruction on your pets, and anything else you think they need to know.

If you aren't happy with your cleaning you can either discuss it with your cleaner or you can email customerservice@homespritz.ca. We will happily work to make sure you are happy with your cleaning.

If you are not asking the cleaner to bring their own supplies, you should have the following on hand: vacuum, mop, toilet brush, toilet bowl cleaner, bathroom spray, glass Cleaner, microfibre cloths, paper towels and/or cleaning rags, granite/marble Cleaner (for stone surfaces, if applicable), multi-surface cleaner(spray), scrub sponges, SOS pads or steel wool, kitchen de-greaser, stainless steel cleaner for appliances, glass top stove cleaner.

Please allow 3-4 hours for your cleaner to respond to your request or messages as your cleaner might be attending another cleaning at the moment. If you still do not hear back from your cleaner after 6 hours or more, please contact us at customerservice@homespritz.ca or at 587-830-2012.

Miscellaneous Questions

You can choose your preferred way for your cleaning to access your home and please communicate directly with your cleaner. Some recommended methods are using an external lock box (for key lock system) or having a guest pin number (for pin pad system).

Currently we serve Calgary and area.

This is fully up to you. Tipping cannot be added on when you are paying for your booking. You can tip your cleaner directly only if you wish and please make sure you leave a note indicating the tip is for the cleaner, because otherwise our cleaners will not touch any money in the house.

If there is damage at your home please email customerservice@homespritz.ca within 24 hours. Please photograph any damage.

At this time we do not clean offices, but please email us to discuss any requests at customerservice@homespritz.ca

At this time we do not offer gift cards, but we are working on it. Please stay tuned!

At this time we do not have a referral program, but we are working on it. Please stay tuned!

Scheduling Questions

Yes you can as long as that cleaner has availability. There is an additional $10 charge for this.

It is your choice if you would like to be home when the cleaner comes or not be home. If you are not home we do require you to provide access to your house for the cleaner. If the cleaner cannot access your house, you will be charged for a full cleaning.

Each cleaner sets their minimum booking time. Please check out your favorite cleaner's booking page for more information.

You can book your cleaning for specific date and time of your choice. Each booking page allows you to choose your booking date and time for your cleaning. Each cleaner has different availability, so please check which cleaner is available. If you need an assistance, you can contact us at customerservice@homespritz.ca or at 587-830-2012.

Please contact customerservice@homespritz.ca to change your schedule.

Cancelling your cleaning is fine if it is before 24 hours. If you cancel within 24 hours you will be charged the full rate for a cleaning. If you need to reschedule, please contact customerservice@homespritz.ca.